All UK orders up to and including £39.99 will incur a delivery charge of £3.00. UK orders of £40.00 and upwards are free. A few larger/bulky items going to Scottish Highlands, UK islands, Isle of Man and Channel Islands may incur a surcharge. We will contact you before proceeding. For international orders, please contact us for a quote.
If, for any reason, you are dissatisfied with any product you purchase from us, please notify us within 7 days of receiving your goods by e-mailing [email protected]
Return your goods in an unused condition and in the original packaging for a full refund of the cost of your goods. Sorry, but we cannot refund postage.
Our address is:
HB Longbone & Son 1-3 Walkergate, Berwick-upon-Tweed, Northumberland, TD15 1DB
This does not affect your statutory rights. It is the customer’s responsibility to ensure the safe return of goods to HB Longbone & Son. If any item that you order is out of stock, we will get in touch with you as soon as possible to let you know. You will have the option of having it back-ordered for you or cancelling altogether.
No. All fabrics (including nets) will be sent as one continuous length, ie if you buy 3 metres, you will get one piece of material, 3 metres long.
Yes. All our prices include Standard UK VAT.
Orders received before 4 pm Mondays to Fridays (11 am on Saturdays) are normally posted the same day (public holidays excluded). Items are mostly sent by Royal Mail 48. Larger items may come by carrier. If you are likely to be out, please consider an alternative delivery address. We cannot arrange a specific delivery slot.
Yes. Please place the order in the normal way and telephone us (01289 307534) as soon as possible and we will advise accordingly.